New partnership with Loway's Queuemetrics-Live

Posted on Fri 13 October 2017 in Wazo by The Wazo Authors

We are proud to announce our successful integration with Loway's QueueMetrics-Live call-center suite.

Loway's QueueMetrics-Live call-center suite, is now fully integrated with Wazo IPBX.

Wazo is a unified communication platform and a full-featured IPBX based on Asterisk technology, oriented towards enterprise communications.

QueueMetrics-Live suite collects Asterisk data and generates analytical reports for over 180 metrics, covering all the key categories of call center effective management: Reporting, Supervisor page, Agent page, Quality assessment and much more.

This integration provides professional users with a top class solution for monitoring everything that happens in their call center, turning Wazo IPBX into a 360 degrees call centre platform with reporting and analytics.

We are extremely excited of this strategic partnership with Loway and about this successful integration. By using Wazo IPBX in combination with QueueMetrics-Live you can set up a fully-featured contact centre with a very reasonable budget investment. Wazo users can now benefit from the state-of-the art analytics and reporting system of QueueMetrics suite with a very simple and quick integration.

Said Lorenzo Emilitri, Founder of Loway.

The QueueMetrics connector with Wazo will enhance your call center in one click. The integration is easy and gives to Wazo superpowers on call center statistics.

Said Sylvain Boily, Wazo development team Leader.

QueueMetrics call center suite is available both on premise and hosted cloud service. For more information about QueueMetrics visit the official website at www.queuemetrics.com.

For more information about the Wazo project visit wazo.community.